Red Hat · with CGS
Digital Renewals
Customer-facing e-commerce for Red Hat subscriptions: check status, renew, and decide what to do next without needing a decoder ring for the business rules.
- $34BCompany behind the renewals platform
- LiveCustomer money paths: status, renew, quote
- Clear states
- Edge cases
- Brand alignment
The hard parts
- I made status, access, and alternate paths easier to read so the next step felt obvious.
- I worked the flows for subscriptions, cart, quote requests, and limited-access moments, including the copy and tooltips that carry people through them.
- I turned fuzzy asks into concrete direction engineering could build from, even while requirements kept moving.
- The product, the tech, and the standards were all still shifting, and the interface still had to make sense.
- Rules about eligibility, access, quotes, and replacement products were real, but customers couldn’t see them.
- Fast “just ship it” shortcuts kept tempting us, and some of those would have broken trust in the statuses we showed.
- I’m comfortable designing when the answers aren’t finished yet, and I know when to push for clarity anyway.
- Pretty screens aren’t the win. Helping someone understand a hard rule is.
- Next time I’d lock the risky states and handoff notes earlier, before the team is waiting on me.